Refund & Cancellation Policy

1. Overview & Commitment

At 4kIPTV, we aim to provide high-performance, transparent streaming services. Because digital subscriptions and activation credentials are delivered immediately upon order confirmation, our refund terms are outlined clearly below to manage expectations before purchase.

2. Eligibility & 7-Day Technical Evaluation Period

We offer a 7-day evaluation window from the date and time of order delivery. You are eligible to request technical resolution or a refund under the following conditions:

• You encountered verified server-side outages or authentication failures that prevent access.
• You contacted our technical support desk and provided diagnostics or error logs.
• Our engineering team was unable to resolve the issue or provide an operational playlist route within 24 hours of notification.

3. Non-Refundable Scenarios & Exceptions

Refunds will not be granted in the following circumstances:

• Insufficient Local Internet Speed: Streaming requires sufficient broadband bandwidth (minimum 15 Mbps for HD, 30+ Mbps for 4K). Buffering resulting from customer ISP throttling or unstable home Wi-Fi is outside our server control.
• Incompatible Third-Party Hardware: Purchasing a plan without verifying device compatibility using our Setup Guides.
• Change of Mind: Requests submitted simply due to personal change of mind after credentials have been issued and accessed.
• Violation of Terms: Accounts suspended for unauthorized restreaming, credential sharing beyond the 5-connection allowance, or abusive behavior.
• Requests Beyond 7 Days: Refund claims submitted after the 7-day evaluation window has elapsed.

4. Refund Processing Timeframes

Once an eligible refund request is approved by our billing department, the refund is processed back to the original method of payment. Processing typically takes 3 to 7 business days, depending on your banking institution or card issuer.

5. Cancellation Rules & Manual Renewals

Because 4kIPTV operates exclusively on manual renewal billing without automatic recurring debits, you do not need to formally cancel any recurring contract. When your term (3, 6, 12, or 24 months) concludes, your subscription simply expires unless you manually renew.

6. How to Submit a Refund Request

To request technical review or a refund, email support@4kiptv.best with your order transaction ID, registered email address, device model, and a brief description of the technical issue encountered.